Refunds, Returns, and Subscription Cancellations Policy

You will absolutely love our products and services.

However, you're fully protected by a 100% money-back return policy.

Here's how it works...

Refund is only provided for the first 30 days since your first payment.

If you are dissatisfied at any time during the 30 days since your first payment, simply delete all digital files, including video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That's a firm promise and commitment.

However, if you violate any of our policies, not only are you not eligible for a refund, we will also charge you money for causing interruptions in our ability to service other customers.

Subscription Cancellations

If you want to cancel a subscription you have with us, please use the information in the “Contact Us” section below to make your cancellation request.

When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.

Example: If we process a monthly subscription’s cancellation on March 7th, you will continue to receive the benefits of that subscription until the end of that billing period and there will not be any refund whatsoever.

If you choose a multi-payment option for a single subscription period, when you cancel a subscription during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honor your agreement to make multiple payments for that subscription period.

Example: If we process an annual subscription’s cancellation in May that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the end of the annual subscription period.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request. We will confirm your subscription has been cancelled by either email or postal mail.

Contacting Us

Email your refund or subscription cancellation request to help[at]birdsend.co. Please include the words "Refund Request" or “Subscription Cancellation Request” in the subject line of your email.

When you communicate with us by email concerning a request for a refund or subscription cancellation, you are agreeing that we can respond to you by email or other electronic means of communication.

Send your written request for a refund or subscription cancellation by first class postal mail to:

XooGuu
Attn: Refunds & Subscriptions Department
Maspion Plaza, 18th Floor
Gunung Sahari Raya No. 18
Jakarta, DKI Jakarta 14420
Indonesia

To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.

Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.

This Policy and Customer Agreements

Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.